Full refunds less any shipping costs are available as long as you haven't completed the course/s and received a certificate of completion and it is within thirty (30) days of the purchase date. Once you have obtained a certificate of completion for a course, the course will not be refunded. If you have not completed all courses in your account we will refund a prorated amount based on the standard $19.99 per credit hour price, plus any state fees or shipping if applicable. Shipped items must be returned in like new condition in the original packaging. Send returns to: 2604 B El Camino Real #204, Carlsbad, CA 92008. Damaged items or those that are missing original packaging will not be refunded.