Do you have a client who just does not listen to you? Who constantly calls you demanding that you do something about their case? Or how about that file that you simply do not want to pick up off your desk because you wish you had never taken the case in the first place? And what about the opposing counsel that you dread talking to because they are so hostile and manipulative?
Managing people with high conflict personalities (HCPs) takes lots of practice because they require methods that are often the opposite of what professionals automatically feel like doing – and the legal system is full of people with high conflict personalities.
Do you have the tools needed to deal with high conflict clients, attorneys and judges? If you need strategies and tips for dealing with high conflict people in the legal system, join Bill Eddy as he helps make sense of the fears that drive conflict and drive people to file lawsuits, complaints and wreak havoc for legal professionals and the general public alike. The main points addressed in this course include the lack self-awareness in high conflict people (HCP), lack of change, externalizing responsibility and 10 skills for managing HCPs in court. You can access the course by clicking here: Dealing with High Conflict People in Court.
Additional issues addressed include:
- High conflict people & feedback
- Personality disorders
- The two hemispheres of the brain
- The corpus callosum
- Explaining the process to the client
- Avoiding labels
- Lowering expectations
- Preparing yourself to stay calm
- Preparing your client for surprises
- Presenting patterns
- Responding to highly-insistent emotions without getting hooked
- Containing emotions by focusing on tasks
- Emphasizing both parties’ strengths
- Using indirect confrontations
- Obtaining tentative opinions
- Talking about choices, consequences & hope
- Using EAR statements (Empathy, Attention, Respect)
Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the “High Conflict Personality” theory (HCP Theory) and has become an international expert on managing disputes involving high conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners’ association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden. He is the author of numerous articles and several books, including: High Conflict People in Legal Disputes, It’s All YOUR Fault!, 12 Tips for Managing People Who Blame Others for Everything, SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder, BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns.
This CLE course is currently offered in the following states:
- Alaska (AK)
- Arizona (AZ)
- California (CA)
- Connecticut (CT)
- District of Columbia (DC)
- Illinois (IL)
- Maryland (MD)
- Massachusetts (MA)
- Michigan (MI)
- New Hampshire (NH)
- New Jersey (NJ)
- New York (NY)
- North Dakota (ND)
- Pennsylvania (PA)
- South Dakota (SD)
Attorney Credits offers continuing legal education (CLE) for attorneys in California and around the country. For more information about CLE in California please click the following link: CA CLE.