Our adversarial legal system is full of angry & emotional people – from clients and judges, to court personnel and opposing counsel. As a Divorce Coach, India Kern knows this all too well and she helps emotional clients and angry attorneys in her everyday practice.
By analyzing her own clients and studying some of the top resources in the field, India has developed a framework for dealing with attorneys & clients that would be considered High Conflict Personalities (HCPs). She will introduce you to these concepts by mainly covering: understanding the client’s mental & emotional state, client triggers & practicing self-awareness and cultivating effective communication strategies. Additional topics: managing client expectations, communication barriers, the reptilian brain, how the Amygdala hijacks logical thought, using B.I.F.F. statements (Brief, Informative, Friendly & Firm), 6 key triggers (competence, autonomy, fellowship, status, reliability & integrity), Lenski’s Conflict Pivot, Transactional Analysis Overview: Parent | Child |Adult, Critical Parent (CP), Nurturing Parent (NP), 3 steps to deescalate angry clients & emotional people, empathy vs. sympathy and affect labeling.
As a Certified Divorce Coach, India Kern specializes in working with clients who are stuck in the divorce process. I assist attorneys in understanding the client and facilitating communication to achieve the best possible divorce outcome for clients and make it a smooth resolution for the attorney.